Terms of service

About these terms

These terms form the agreement between you and DoorMassage, a home wellness service operating in Guwahati, Assam. "We" and "us" mean DoorMassage; "you" means the person booking or receiving a session.

By submitting the booking form, paying for a session, or allowing a therapist into your home, you accept these terms. If you do not accept them, please do not book.

Read them alongside our privacy policy and our cancellation and refund policy, which form part of this agreement.

What we provide

We send trained, certified therapists to your address to carry out the treatment you booked. Depending on what you choose, that may be a massage, a facial or a clean-up, or party or bridal makeup.

Your therapist brings everything the session needs, including a massage table or floor mat, fresh linen used for you alone, sanitised equipment and professional-grade oils or products.

Session length

A session runs for the duration you booked — 30, 45 or 60 minutes depending on the treatment. The time is counted from when your therapist has set up and the treatment begins, not from when they arrive at your door. Setting up and packing away are not taken out of your session.

Where we operate

We serve Guwahati, including Beltola, Six Mile, Hatigaon, Zoo Road, Chandmari, Ganeshguri, Dispur, Uzan Bazar and Maligaon. There is no travel charge and no equipment charge inside this area.

If your address falls outside it, message us before booking and we will tell you honestly whether we can reach you. If a booking is made for an address we cannot serve, we will cancel it and refund you in full.

Bookings

• Sessions start on the hour between 9:00 AM and 7:00 PM, every day. The last session of the day begins at 7:00 PM.
• Same-day bookings must be made at least two hours before the slot, so the therapist has time to reach you.
• A booking is confirmed once payment has been received. Until then the slot is not held for you.
• You will receive a booking reference, and your therapist's name will be sent to you by message before the session.
• You may ask for a female or male therapist. We honour the request wherever staffing allows and will tell you in advance if we cannot, so you can decide whether to go ahead or cancel for a full refund.
• One slot holds one booking. If you want two people treated on the same day, book two slots.

Bookings are for the person named and the address given. To change either, contact us before the session rather than on the day.

Pricing and payment

The prices shown on our website are the full and final prices for each treatment. They include the therapist's time, travel, equipment and products.

Payment is made in full at the time of booking, online by UPI or card. Nothing is due to your therapist at the door. Your therapist does not carry a card machine and is not permitted to accept cash, tips demanded, or any extra charge.

• If anyone asks you for money beyond what you paid online, refuse and call +91-8822953511.
• Prices may change from time to time. The price shown when you book is the price for that booking, whatever happens afterwards.
• Card and UPI details are handled by our payment provider. We never see or store them.
• If a payment fails or is reversed, the booking is not confirmed and the slot goes back on sale.

Refunds are governed by our cancellation and refund policy.

What we need from you

For the session to go ahead safely, please make sure of the following:

• A correct address and a reachable phone number. If the therapist cannot find you or cannot reach you, the session may be treated as a no-show.
• A clean, private space with room to set up a massage table or mat, and a working plug point.
• Someone aged 18 or over present in the home. A treatment for anyone under 18 must be booked by a parent or guardian, who stays in the room throughout.
• Pets secured in another room for the duration of the visit.
• An environment free of intoxication. We will not carry out a session where the client is under the influence of alcohol or drugs.
• Honesty about your health — see the section below.

You are responsible for the safety of your own premises. Please tell the therapist about anything they should know, such as a loose stair or a faulty fitting.

Conduct and safety

Our therapists work alone in strangers' homes. We take their safety as seriously as yours, and we ask you to as well.

A therapist may end a session at once, leave, and report the matter, if they encounter any of the following:

• Any request, comment, gesture or touch of a sexual nature.
• Abusive, threatening or intimidating behaviour.
• Being filmed, photographed or recorded without their consent.
• A client who is intoxicated, or an environment they reasonably judge to be unsafe.
• Any attempt to prevent them leaving.

Where a session ends for any of these reasons, no refund is due, we may decline to serve that client or address again, and we will report serious incidents to the police.

You are equally entitled to expect professional conduct from us. During a massage you remain draped except for the area being worked on, and you may ask the therapist to adjust pressure, change area or stop entirely at any point — no explanation needed. If a therapist ever behaves improperly, call +91-8822953511 immediately. We will act on it.

Health and suitability

Massage and facial treatments are not suitable for everyone. Please tell us when you book, and tell your therapist before the session starts, if any of the following apply to you:

• You are pregnant, or recently gave birth.
• You have had surgery, a fracture or a serious injury in the last six months.
• You have a heart condition, high or low blood pressure, diabetes, a blood clotting disorder, or are taking blood thinners.
• You have a skin condition, open wound, rash, burn or infection in the area to be treated.
• You have a known allergy to oils, fragrances, or cosmetic products.
• You have any other condition where a doctor has advised caution with massage or skin treatments.

Where there is any doubt, please get your doctor's clearance before booking. Our therapists are not qualified to give medical advice, to diagnose anything, or to judge whether a treatment is medically safe for you, and they may decline to proceed with a treatment they are not comfortable carrying out.

For makeup and facial services we recommend a patch test if you have sensitive skin. Tell us in advance and the therapist will carry one out before applying products more widely.

If you withhold relevant health information and something goes wrong as a result, we cannot be held responsible for it.

If we have to change a session

Occasionally we may need to reschedule — a therapist falls ill, a previous session overruns badly, or weather or road conditions make travel unsafe. When that happens we will tell you as soon as we know, and offer you either a new slot at your convenience or a full refund. The choice is yours.

We also reserve the right to decline or cancel a booking where the address is outside our service area, where we have reason to believe the service is being sought for something other than a legitimate treatment, or where a client has previously breached the conduct rules above. In those cases we will refund anything you have paid unless the conduct section says otherwise.

Liability

We take reasonable care in selecting, training and supervising our therapists, and we stand behind the service we provide.

Our responsibility is limited as follows:

• Where we are at fault, our liability for any single booking is limited to the amount you paid for that booking, except where the law does not allow such a limit.
• We are not responsible for a reaction to a product or treatment where you did not disclose a relevant allergy or health condition.
• We are not responsible for pre-existing conditions that a treatment brings to the surface, or for outcomes that fall outside what a massage, facial or makeup service can reasonably achieve.
• We are not responsible for delays caused by traffic, weather, road closures, power cuts or events outside our reasonable control, though we will always offer a new slot or a refund in such cases.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Your rights under the Consumer Protection Act, 2019 stand alongside these terms and are not reduced by them.

Complaints

If a session falls short, tell us within 48 hours so we can look into it while it is fresh. Call or message +91-8822953511 with your booking reference and what went wrong.

We acknowledge every complaint within 48 hours and aim to resolve it within seven working days. Depending on what we find, the outcome may be a redo of the session at no charge, a partial refund, or a full refund.

Website and content

The DoorMassage name, the text, photographs and design of this website belong to us. You are welcome to read, share and link to it, but please do not copy the content for a competing service.

We try to keep prices, timings and service details on the site accurate and current. If an obvious error appears — a price listed at a fraction of its real value, for instance — we may cancel the affected booking and refund you in full rather than honour the mistake.

Reviews on the site are from real clients, published with their permission and with surnames shortened.

Governing law

These terms are governed by the laws of India. Any dispute arising from them or from a session is subject to the exclusive jurisdiction of the courts at Guwahati, Assam.

We would much rather sort a problem out directly. Please talk to us first — most things are fixable with a phone call.

If any part of these terms is found to be unenforceable, the rest continues to apply. We may update these terms from time to time; the version published here when you book is the one that governs that booking.

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